Privacy Policy
Effective Date: May 7, 2026
At Opal Rose Home Care, we believe in promoting healthy behaviors and encouraging independent living with dignity and respect. Just as we are committed to providing exceptional care in your home, we are equally committed to protecting the privacy of the information you entrust to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (www.opalrosehcc.com) and when you engage our professional caregiving services.
1. Information We Collect
We collect information to provide you with the best possible care and experience.
Personal Identification Information: Name, email address, mailing address, and phone number.
Protected Health Information (PHI): Medical history, care needs, and insurance details (governed by HIPAA).
Technical Data: IP addresses, browser types, and usage patterns collected via cookies to improve our website’s functionality.
2. How We Use Your Information
Opal Rose Home Care uses your data to:
Deliver Care: To match you with the right caregiver and manage your strength and recovery plans.
Communicate: To respond to inquiries, send appointment reminders, and provide “heartfelt connections” through service updates.
Improve Safety: To analyze data that helps us decrease fall risks and hospital re-entry for our clients.
Billing: To process payments and coordinate with insurance providers.
3. SMS and Mobile Messaging (Dialpad & Carrier Compliance)
We value your privacy regarding mobile communication.
Consent: By providing your phone number, you consent to receive text messages (SMS) from Opal Rose Home Care regarding your care services, scheduling, and health updates.
No Third-Party Sharing: Mobile information/phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing or promotional purposes. * Opt-Out: You may opt-out of text messaging at any time by replying “STOP” to any message or contacting our office.
4. Florida State Law & HIPAA Compliance
We adhere to the Florida Information Protection Act (FIPA) and HIPAA standards:
Security: We implement “reasonable security measures” to protect against unauthorized access or data breaches.
Breach Notification: In the event of a data breach, we will notify affected individuals within 30 days as required by Florida law.
Your Rights: You have the right to access your medical records, request amendments to inaccurate information, and receive an accounting of disclosures.
5. Sharing of Information
We do not sell, trade, or rent your personal identification information to others. We only share information with:
Care Teams: Healthcare professionals and family members involved in your direct care.
Business Associates: Trusted partners (like billing or IT services) who have signed strict confidentiality agreements.
Legal Necessity: When required by law or to protect the safety of our community.
6. Cookies and Tracking
Our website uses cookies to personalize your experience. You can choose to set your web browser to refuse cookies, though some parts of the site may not function properly. We use Google Analytics to understand how visitors interact with our “Founders Message” and service pages to better serve our community.
7. Data Retention
We retain your information only as long as necessary to provide care or as required by Florida’s medical record retention statutes (typically 7 years after the last client contact).
8. Contact Us
If you have any questions about this Privacy Policy or how Opal Rose Home Care handles your data, please contact us:
Opal Rose Home Care & Companion Services, LLC Phone: (727) 350-5710
Email: admin@opalrosehcc.com
Website: www.opalrosehcc.com